Guide in case you cannot pay with your credit or debit card with our online payment system.
As a first consideration I remind you that in today's world there are many frauds and credit cards lend themselves to scams and data theft.
For this reason our links are very secure and have several limitations.
Our banks are Spanish and by clicking the link you will enter their systems, so we do not store any data on your transaction other than the result itself, positive or negative plus the amount.
Error message that may appear as soon as you click our payment link:
You are in Cuba. In this case, to be able to use the link that we send you, you have to activate an application called VPN (Virtual Private Network) , which hides where you are connecting from. Choose a different place in Cuba for your connection. The VPN application can be downloaded on the internet for free with Android system. In the case of an iPhone you will need to find someone to assist you with the installation.
This is due to limitations that Cuba has in international financial circuits.
Your browser (Chrome, Safari, Internet Explorer) has configured in "Privacy and Security" that does not accept "cookies" .
These Cookies are the digital trace of your transaction and if you do not accept it, it will not let you continue with the payment. If you know how to change the settings in the browser, everything is solved. Or try changing where you connect from and your settings may be different.
Most of the cards from the United States, if a payment is made outside the country (as in our case they are Spanish banks), require an authorization that is received by calling your bank directly.
Call your bank to have the transaction authorized.
There are also daily and monthly limits for different credit or debit cards.